Right to withdraw from an agreement
A Consumer who entered into an agreement remotely may within 14 calendar days withdraw from said agreement without stating a cause. In order to meet the above deadline, it is sufficient to send the declaration of withdrawal before it expires. The withdrawal declaration may be submitted:
- in writing at the address: SHEILA Oliwia Świtała, ul. Pancernych 14, 64-100 Leszno;
- electronically via e-mail at the address: firstname.lastname@example.org;
An example agreement withdrawal form template is included as appendix no. 2 to the Consumer Rights Act additionally available at the Online Store’s website in the bookmark about withdrawal from the agreement. The Consumer may use the template form, however it is not obligatory.
In case of withdrawal from an agreement concluded remotely, the agreement is deemed null and void.
The Seller is obliged to immediately, no later than within 14 calendar days from the receipt date of the Consumer’s declaration of withdrawal from the agreement, to refund all payments issued by the Consumer, including the Product’s delivery costs (with the exception of additional costs associated with the method of delivery selected by the Customer other, than the least expensive regular method of delivery offered by the Online Store). The Seller issues the payment refund using the same method of payment used by the Consumer, unless the consumer has clearly consented to a different refund method which is not associated with any additional cost to the Consumer. If the Seller does not offer to reclaim the Product from the Consumer, the Seller may withhold payment of the refund until receipt of the returned Product or delivery of documented proof of a return delivery by the Consumer, whichever occurs first.
The Consumer shall without delay, no later than within 14 calendar days from the agreement withdrawal date, return the Product to the Seller or hand it over to a person authorized by the Seller, unless the Seller has offered to personally reclaim the Product. In order to meet the above deadline, it is sufficient to send the Product back before the deadline expires. A consumer may return the Product at the address: ul. Pancernych 14, 64-100 Leszno, Poland. The Consumer bears responsibility for degradation of a Product’s value as a result of its use beyond the scope necessary to determine the Product’s nature, features and functioning.
MODEL WITHDRAWAL FORM : https://sprytneremontowanie.pl/wp-content/uploads/2017/05/SPRYTNEREMONTOWANIE-Formularz-odstapienia-od-umowy.pdf